Terms, privacy & delivery policy

Who we are

Potlapalli Farms is a family-run farm based in Andhra Pradesh, India. We raise goats, country chicken, and dairy animals, and we deliver fresh produce directly to customers across the state.

When you shop with us, you're buying from a real farm — not a marketplace or a reseller. This document explains how we work, how we handle your data, and how we deliver.

By placing an order with us, you agree to the terms on this page. If anything is unclear, message us on WhatsApp — we'd rather answer your question than have you guess.

Ordering & delivery

We work on a weekly cycle because that's how fresh food actually works. Nothing sits in cold storage. Everything is harvested, packed, and delivered the same day.

Order window

Orders placed before Saturday 6 PM will be included in that Sunday's delivery. Orders placed after this window will be scheduled for the following week's delivery.

Delivery area

We currently deliver within Andhra Pradesh. If you're unsure whether we cover your address, place your pin on the map during checkout — if we can't reach you, we'll let you know immediately.

Delivery timeline

Once your order leaves the farm on Sunday morning, most deliveries are completed within 30 to 60 minutes. You'll receive a live status update in your account when the delivery is on the way.

Delivery OTP

For your safety, every order is verified with a 6-digit delivery OTP. Share this code with the delivery person only when you receive your order. Never share it before. Our team will never ask for your OTP over the phone.

Modifications

Need to change your address or adjust quantities? Message us on WhatsApp any time before Saturday 6 PM. Once we begin harvesting, changes can't be accommodated.

Pricing & payment

Prices are listed per kilogram, per dozen, or per tray — clearly marked on every product. There are no hidden charges.

Price transparency

The price you see on the product page is the price you pay at checkout. Delivery is free on all orders. No minimum order value.

Weight variation for live animals

Live animals (such as goats and country chicken) are priced per kilogram of live weight. Because the exact weight can only be confirmed at the time of harvest, the final amount may vary slightly from the estimate shown at checkout.

• You'll receive the exact weight and final total on WhatsApp before delivery.
• If the final amount differs from your estimate by more than 10%, we'll always ask for your approval first.

Payment methods

• Cash on delivery — pay the delivery person when your order arrives.
• UPI / online transfer — payment details are shared on WhatsApp after you place the order.

GST and taxes

Fresh unprocessed meat, eggs, and milk are currently exempt from GST under Indian tax law. No additional taxes are added to your order.

Freshness & quality

We only sell what we can stand behind. If something ever feels off, we want to know about it — the same day.

Harvested to order

We harvest only after you order. This means nothing we send you has been sitting in cold storage. It's the entire reason we work on a weekly cycle instead of delivering daily.

Lab tested

Every batch is tested for safety, freshness, and purity. Test reports are public on our Our Story page. If you want to see the report for a specific order, message us and we'll pull it up.

Animal welfare

Our animals are free-range, grass-fed, and raised without hormones or antibiotics. We don't rush growth. We don't cut corners. What you eat was treated well first.

Hygiene in packing

All meat is hygienically packed and vacuum-sealed to preserve freshness during transit. Your order is labelled with your name, the harvest date, and a batch ID for traceability.

Returns & refunds

Fresh food is different from other products. Once harvested and delivered, we can't take it back. But if something is wrong, we'll make it right.

When something isn't right

If your order arrives damaged, spoiled, or doesn't match what you ordered, contact us within 4 hours of delivery. We'll verify the issue and offer one of the following:

• Full replacement in the next delivery cycle.
• Full refund processed within 5 to 7 business days.
• Partial refund for partially affected items, if that's what you prefer.

What we can't refund

Because we harvest to order, once you've received your order and confirmed it in good condition, we cannot accept returns for change of mind. Please check your order carefully when it arrives — the delivery person will wait while you do.

Privacy & data

We collect the minimum information needed to deliver your order and improve our service. Nothing more.

What we collect

• Account information: name, email, phone number, and a hashed password (managed securely by Firebase Authentication).
• Delivery information: your delivery address and, if you use the map picker, precise latitude/longitude coordinates.
• Order history: what you've ordered, when, and for how much — so we can show it back to you and help if there's an issue.
• Optional: if you contact us on WhatsApp, we see your phone number and message.

How we use it

• To deliver your order to the correct address.
• To notify you about order status changes.
• To respond to your questions or complaints.
• To improve our product selection based on what customers order most.

What we never do

• We never sell, rent, or share your data with advertisers.
• We never send marketing messages without your consent.
• We never ask for your delivery OTP over the phone.
• We never ask for card numbers, bank passwords, or UPI PINs.

Where your data lives

Your account and order data are stored securely in Google Firebase, which encrypts data in transit and at rest. Only authorized team members (farm management and delivery staff) can access order information — and only the parts they need to complete your delivery.

Cookies & local storage

We use your browser's local storage to remember your cart, your theme preference (light/dark), and whether you're signed in. We don't use tracking cookies or third-party analytics that follow you across the web.

Your rights

You have full control over your account and the data associated with it.

You can always:

• View your data — your profile and order history are visible on your account.
• Update your details — change your name, phone, or address anytime from your profile page.
• Delete your account — message us and we'll permanently remove your account and personal data within 7 days. Historical order records required for tax and legal compliance will be retained for the legally required period, but anonymized.
• Opt out of communications — reply STOP to any WhatsApp message or just ask us to remove you from our list.
• Ask us anything — what data we have, where it came from, and what we're doing with it. We'll answer honestly.

Changes to these terms

If we make meaningful changes to these terms, we'll update the "Last updated" date at the top of this page and notify active customers via WhatsApp. Continued use of the site after a change means you accept the updated terms.

Contact us

If anything in this document is unclear, or if you have a concern about your account, order, or data — reach out. You'll speak to us directly, not a call centre.